Home Page

Regular and efficient feedback is part of each high-performing team’s success

But, why is feedback so important? Why it does not always occur? How can we make it work?

Why is feedback so important?

Good feedback is a game changer in the quality and productivity of all teams:

Without Feedback With Feedback
  • Disconnect on objectives
  • Confusion, anxiety
  • Engagement and quality decrease
  • Alignment on expectations and priorities
  • Knowledge how to improve
  • Quality improves

Why feedback does not always occur?

There could be many reasons why feedback does not occur:

How can we make feedback work?

Like any good communication, a good emission and a good reception is the key. Consequently, there is a good way to deliver feedback and a good way to receive it.

Deliver Feedback Receive Feedback
  • Find the right time and place
  • Avoid jumping to conclusions
  • Be factual
  • Explain the impact
  • Provide actionable suggestions
  • Provide good and bad feedback
  • Listen
  • Do not interrupt or argue
  • Acknowledge the point of view
  • Thank for the feedback

To summarize and apply structure on the points mentioned above, the feedback “process” could use the following steps: